Terms and Conditions

1. About these Terms

These Terms and Conditions ("Terms") govern the vehicle inspection services provided by Africa Automotive Analysis (AAA) Limited ("AAA", "we", "us"), the official partner of Auto Terminal Japan, and the use of our website at automotiveafrica.com, including the client and agents portals.

By creating an account, booking an inspection, making a payment or otherwise using our services, you agree to these Terms. If you are acting on behalf of a company or another person, you confirm that you are authorised to accept these Terms on their behalf.

2. Our Services

AAA inspects and tests used motor vehicles for roadworthiness at our inspection centre in Nakonde, Zambia, in accordance with the Zambian Standard for used motor vehicles (ZS 560), working in conjunction with the Zambia Compulsory Standards Agency (ZCSA).

Where a vehicle passes the inspection, we issue a sticker showing that the vehicle has been tested and passed, and a Certificate of Roadworthiness, which is uploaded to our system and shared with the client by email.

Requirements and decisions of ZCSA, the Zambia Revenue Authority or any other authority are made by those authorities. AAA does not control, and is not responsible for, their decisions or timelines.

3. Accounts and Portals

• You must provide accurate and complete information when creating an account and keep it up to date.
• You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you believe your account has been used without your permission.
• We may suspend or close an account that is used fraudulently, used to provide false information, or used in breach of these Terms.

4. Agents Acting for Vehicle Owners

Clearing agents and other representatives who book, pay for or track inspections on behalf of a vehicle owner confirm that they are authorised by the owner to do so, that the information they provide is accurate, and that they will pass on to the owner any results and notices we send them. A payment made by an agent is applied to the vehicle for which it was made.

5. Booking and the Information You Provide

You are responsible for the accuracy of the information you give us, including the vehicle's chassis number and details, the owner's and agent's contact details, and the supporting documents we ask for, such as the invoice, export certificate and stamped ZCSA detailed declaration form.

Incorrect or incomplete information may delay the inspection or cause it to be processed incorrectly. Where that happens, the Refund and Cancellation Policy applies.

6. Fees

The inspection fee is charged per vehicle in Zambian Kwacha (ZMW) and must be paid in full before the inspection is carried out.

Re-inspection fees depend on when a vehicle is returned after a failed inspection and are set out in our Refund and Cancellation Policy.

The amount payable is set by AAA and shown at the time of booking and payment. We may change our fees from time to time; the fee shown when you pay is the fee that applies to that payment.

7. Payment

We accept payment by MTN Mobile Money, Airtel Money, card (Visa and Mastercard) and bank deposit. Cash is accepted only where electronic payment systems are unavailable or where otherwise authorised by AAA management.

Online payments are processed by third-party payment service providers. Card details are entered on the provider's secure payment page; AAA does not receive or store your full card number. A payment is treated as received only once the payment provider confirms it to us, after which a receipt is issued.

Charges made by your bank, card issuer or mobile money provider, including any currency conversion charges, are your responsibility.

8. Refunds and Cancellations

Refunds, cancellations and re-inspection fees are governed by our Refund and Cancellation Policy, which forms part of these Terms. In particular, the inspection fee is charged for the inspection performed and is not refundable if a vehicle fails the inspection.

9. Inspection Results and Certificates

An inspection records the condition of the vehicle at the time it is inspected. It is not a warranty or guarantee of the vehicle's condition, safety or performance after the inspection, and it does not guarantee that a vehicle will pass.

Where a vehicle fails, we inform the client of the defects or areas of non-compliance identified, and the vehicle may be returned for re-inspection on the terms in the Refund and Cancellation Policy.

10. Service Delivery

Inspections are carried out at our inspection centre in Nakonde. Booking confirmations, payment receipts, inspection results and Certificates of Roadworthiness are delivered electronically through the client and agents portals, by SMS and by email. No physical goods are shipped.

11. Notifications

By giving us a phone number or email address, you agree to receive service messages about your bookings, payments and inspection results by SMS and email. These messages are part of the service and are not marketing.

12. Personal Information

We collect the personal information needed to provide our services, including names, contact details, vehicle details, documents and payment references. We use it to deliver and record the inspection service, to meet our regulatory obligations, and to communicate with you.

We share information with ZCSA and other authorities where required, and with the payment providers who process your payments. We do not sell personal information. We handle personal information in accordance with the laws of Zambia, including the Data Protection Act, 2021. You may contact us to access or correct the personal information we hold about you.

13. Acceptable Use

You must not misuse our website or portals, including by attempting to gain unauthorised access, interfering with their operation, submitting false information, or using them for fraud.

14. Availability of Online Services

We aim to keep our website and portals available, but they may occasionally be unavailable for maintenance or because of technical problems. Where online payment is unavailable, payment may be made by another approved method.

15. Liability

To the extent permitted by law, AAA's total liability in connection with an inspection service is limited to the fee paid for that service, and AAA is not liable for indirect or consequential loss, or for delays or decisions of third parties, including ZCSA and other authorities, banks and payment providers.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of Zambia.

16. Changes to these Terms

We may update these Terms from time to time. The version published on this page, with its "last updated" date, applies from the date it is published.

17. Governing Law

These Terms are governed by the laws of the Republic of Zambia, and any dispute arising from them is subject to the jurisdiction of the courts of Zambia.